Practice Manager

Ready to elevate your career in Practice Management? Lead 3 practices for the Flying Doctor in QLD & support our teams in providing essential care!

Classifications

• Admin / Secretarial / Office Support
• Office Manager
• Permanent / Full Time

Key points

• Work with a highly skilled PHC team committed to the people of QLD
• 100K + Super + not-for-profit tax-free benefits up to $18,550
• Permanent, full-time role based in Cairns

Description

The Royal Flying Doctor Service (Queensland Section) (RFDS) is seeking a Practice Manager to join the Primary Health Care (PHC) team. The Practice Manager plays a vital role in driving efficient and effective primary healthcare services, leading state-wide practice coordination. This involves facilitating effective revenue generation, data analysis, reporting, and standardisation of primary healthcare practice management.
  
In support of PHC, you will;

• Maximise MBS revenue and efficiency through supporting face-to-face, virtual health and telehealth billing
• Implement systems to support the uptake and effective use of My Health Record and digital technologies
• Facilitate EMR orientation and ongoing staff support
• Manage systems for access to consultant letters, discharge summaries, and allied health staff information
• Collaborate with all staff to ensure efficient services and improved data quality in the EMR for RACGP accreditation.

  
In support of patients, you will;

• Act as liaison between patients and clinicians
• Act as the main reference point for patient referrals
• Identify overdue recalls or failure to attend specialist appointments and coordinate appropriate follow-up

  
As a leader you will;

• Lead, support and mentor Practice Coordinators state-wide
• Provide mentorship and training for other administrative staff in practice coordination
• Backfill practice coordinators on leave

  
The Practice Manager is a full-time permanent position based in Cairns. As a key leader within the PHC team, you will work across the traditional RFDS Bases in Mount Isa, Charleville, and Cairns. In support of our teams, you will be required to travel and stay overnight in our other locations on a semi-regular basis.
  
Who are we looking for?

We are looking for a highly collaborative team player who is experienced in supporting PHC clinics and their teams. You should be adaptable, well-organised, adept at leading and influencing, and have a friendly and bright personality. Ideally, you will have extensive experience in practice management and hold a Diploma-level qualification. In addition, you will have;

• Prior experience and proficiency in using medical software and IT systems
• Ability to share skills and knowledge with a multidisciplinary team
• Exceptional written and verbal communication skills with the ability to communicate clearly with patients, clinicians, funders, and external bodies.
• Excellent planning, problem-solving and organisational abilities
• Understanding of Medical Terminology
• Experience working in a cross-cultural environment, and/or Aboriginal and Torres Strait Islander health
• Previous experience in AGPAL accreditation (desirable)

  
Why Join the RFDS (Queensland Section)
 
At RFDS (Queensland Section), we are deeply committed to positively impacting those who reside, work, and commute in remote, rural, and regional areas of Queensland. As an RFDS team member, you will take pride in knowing that your hard work is instrumental in achieving our mission.
By joining the RFDS, you will:

• Work with a collaborative and supportive team who are passionate about our purpose and proud of their contribution
• Be renumerated with a competitive salary of 100K + Super
• Have access to generous not-for-profit tax-free benefits up to $18,550, increasing your take-home pay
• Access our Employee Assistance Program including counselling, nutrition sessions, financial sessions, and legal advice
• Receive private health insurance discounts
• Have novated leasing options available
• Access a full allocation of a newly launched uniform range at no cost

About RFDS (Queensland Section)
 
The Royal Flying Doctor Service is one of the world's largest and most comprehensive aeromedical organisations. The RFDS in Queensland provides excellence in and access to primary health care and aeromedical services across the state. Our emergency retrieval service operates 24 hours a day, seven days a week. While the RFDS is known for its aeromedical services, primary health care now makes up two-thirds of our daily operations. Continued emphasis on prevention is vital to achieve better health outcomes for those who live in rural and remote areas.

Royal Flying Doctor Service acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land. The RFDS is committed to eliminating all forms of discrimination in the provision of healthcare. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation, or gender identity. 
  
Interested?

This role will close by the 6th of September 2024 however; shortlisting will commence before the end date so don’t delay in applying! For further information regarding this role please contact Recruitment on 07 3852 7553 or for a copy of the PD please reach out to recruitment@rfdsqld.com.au

The successful applicant will need to undertake a criminal history check, have a valid QLD driver’s licence, and obtain a Blue Card.