M365 Administrator

Have exceptional experience with M365 tools and a passion for optimising business applications and platforms? This is the role for you!

Classifications

• IT & Telecomms
• System Administration
• Permanent / Full Time

Key points

• Join the iconic RFDS team at an exciting time of growth and innovation
• Not-for-profit tax-free benefits up to $18,550, increasing your take-home pay!
• Flexible work-from-home options, based in Brisbane with FREE parking

Description

The Royal Flying Doctor Service (Queensland Section) (RFDS) is seeking a skilled Business Systems Administrator – M365 to join our Digital & Technology team during an exciting time of growth and innovation.  This Permanent, Full-time role will provide comprehensive support and management for M365 tools and platforms, including Forms, SharePoint Sites & Spaces, Teams, OneDrive, Bookings, Power Apps, and Power Automate. You will play a critical part in the rollout of SharePoint collaboration sites, as well as maintaining high standards of compliance, security and continuous improvement management practices across the organisation. 

Who are we looking for?
A M365 - SME who is a strong team player, communicates effectively and confidently with all stakeholders and collaborates seamlessly with the broader RFDS teams.  A creative problem solver, eager to contribute and understanding that their work is essential to the organisation.
  
You will be able to demonstrate:

• 3-5 years of relevant experience in application support and administration.
• Microsoft 365 certified – desirable
• Strong communication skills, both written and verbal.
• Experience in administering MS SharePoint, Teams, Power Automate, and Power Apps.
• Knowledge of incident and problem management processes.
• Understanding of information management, data governance, and security best practices.
• Experience in change and release management (including test and change management).

Key responsibilities:

• Act as a subject matter expert (SME) in the M365 space, offering guidance and advice on Microsoft solutions that best align with the business functional and operational needs.
• Support and maintain M365 platforms, including SharePoint, Teams, OneDrive, Bookings, Power Apps, and Power Automate.
• Requires knowledge of other supported business applications to provide comprehensive support to the business and fellow Business Administrators. These applications include, but are not limited to, JIRA, Air Maestro, Protech, Smartsheet, Salesforce, Gallagher Security Systems, and Dayforce.
• Ensure accurate inventory of all SharePoint sites and knowledge libraries.
• Contribute to the development of policies and procedures for compliance with legislation and business requirements.
• Investigate opportunities for process improvements and automation to enhance efficiency.
• Migrate information from legacy systems to SharePoint as required.
• Maintain the security and confidentiality of information within M365.
• Document and maintain application support processes, ensuring adherence to procedures.
• Troubleshoot and resolve incidents, escalating as needed, and ensuring proper recovery and closure.
• Collaborate with cross-functional teams to solve business problems and address needs.

Why work for us?
At the Royal Flying Doctor Service (Queensland Section), you’ll be driven by purpose not tasks; it's about being part of an organisation where, whatever your role, you make a difference each day to people’s lives. We offer flexibility so you can look after your well-being and commitments, getting the very best from life, professionally and personally.
  
The Royal Flying Doctor Service (RFDS) (Queensland Section) is a leader in delivering aeromedical and primary healthcare to remote, rural, and regional communities. As the RFDS soars towards its 100th year of providing the finest care, in the furthest corner, we have several innovative initiatives on the horizon. With projects in the pipeline, it’s an exciting time to join the RFDS with many new prospects around the corner!

We value our people, and we are passionate about making a difference for people who live, work and travel in remote, rural, and regional Australia. By joining the Royal Flying Doctor Service (Queensland Section), you will have access to the following:

• Access to generous not-for-profit tax-free benefits up to $18,550, increasing your take-home pay
• Work-life balance - no rosters, work from home options and receive FREE parking when at the office
• Work with a great team of people who are passionate about our purpose and proud of their contribution!
• Access to our Employee Assistance Program including counselling, nutrition sessions, financial sessions, and legal advice
• Receive Private health insurance discounts
• Access to a free uniform range
• Access to our newly launched Fitness Passport (for staff and family members) that provides discounted gym and health centre access

Interested? 
For further information regarding this role please contact Deb Frankel, RFDS Talent Acquisition Advisor, on 07 3852 7553 or recruitment@rfdsqld.com.au Don’t delay!  Shortlisting will commence before the end date.  Applications will close by Friday, 14 March 2025.

Successful candidates will be subject to a police check and may be required to undergo a medical assessment and pre-employment drug and alcohol testing. You must possess a valid, unrestricted Australian Driver's Licence.
  
The Royal Flying Doctor Service acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land. The RFDS is committed to eliminating all forms of discrimination in the provision of healthcare. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation or gender identity.