Operations Control Centre - Duty Manager

The Operations Control Centre - Duty Manager is tasked with ensuring the safe and efficient use of all RFDS assets and crews.

Classifications

• Transport / Logistics / Drivers
• Aviation
• Full-time

Key points

• Maintain your work/life balance with flexibility
• Join the iconic RFDS team!
• Attractive salary + superannuation + salary packaging of up to $18,550

Description

The Operations Control Centre (OCC) Duty Manager (DM) is responsible for ensuring the safe and efficient use of all RFDS (Queensland Section) assets and crews, managing constraints, risks and opportunities for effective asset deployment. The Duty Manager leads the OCC team to ensure a consistent and high level of support is provided to all frontline aeromedical crew.
  
The OCC Duty Manager is a Full-Time position, on an 18-month maximum term contract, based at the RFDS Brisbane Base.

Duties include:
Key responsibilities of this role will include:

• Provide oversight, guidance and support to the team operating within the OCC.
• Provide solutions to complex operational matters.
• Develop and maintain OCC services, determining user requirements and improving organisational use of technology to deliver beneficial outcomes to our aeromedical crew and patients.
• Provide support to OCC users, develop procedures and processes, and provide training to OCC staff.
• Provide real time KPI data to the executive management team.
• Under delegation of the HOFO, ensure RFDS operational control is established and maintained in accordance with all aviation regulations and RFDS policies.
• Liaise with relevant internal and external key stakeholders.

Who are we looking for?
To be successful in this role you will possess the following:

• Demonstrated experience leading a team of employees
• Experience in a complex operational coordination environment
• Demonstrated ability to work under pressure in a fast-paced environment
• Demonstrated experience engaging with multiple internal and external stakeholders
• Demonstrated understanding of operational considerations pertaining to aviation operations
• Sound knowledge of CASA regulatory requirements and applicable RFDS policy
• Excellent written and verbal communication skills with the ability to communicate effectively with a range of internal and external stakeholders
• Ability to learn quickly, manage multiple priorities, and approach challenges with a broad, strategic mindset.
• Ability to work out of hours and shift work

Why work for us?
At the Royal Flying Doctor Service (Queensland Section), you’ll be driven by purpose not tasks; it's about being part of an organisation where, whatever your role, you make a difference each day to people’s lives. We offer flexibility so you can look after your well-being and commitments, getting the very best from life professionally and personally.
We value our people, and we are passionate about making a difference for people who live, work and travel in remote, rural, and regional Australia. By joining the Royal Flying Doctor Service (Queensland Section), you will have access to the following:

• Work with a great team of people who are passionate about our purpose and proud of their contribution!
• Competitive Salary + Superannuation
• Access to generous not-for-profit tax-free benefits up to $18,500
• Upskilling opportunities are available, learn new skills to advance your administration career
• Access to our Employee Assistance Program including counselling, nutrition sessions, financial sessions, and legal advice
• Private health insurance discounts
• Access to our newly launched Fitness Passport (for staff and family members)!

Interested? 
For further information regarding this role please contact RFDS Talent Acquisition on 07 3852 7553 or recruitment@rfdsqld.com.au    

This position will be open until the 13th of April 2025. If you're interested, we encourage you to apply soon, as we’ll start reviewing applications before the deadline.

Successful candidates will be subject to a police check and may be required to undergo a medical assessment and pre-employment drug and alcohol testing. You must possess a valid, unrestricted Australian Driver's Licence and be able to obtain an ASIC Card.
  
The Royal Flying Doctor Service acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land. The RFDS is committed to eliminating all forms of discrimination in the provision of healthcare. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation or gender identity.