Administration Lead - Medical Chest

A role like no other! Join us as the Administration Lead for our Medical Chest Service - a uniquely Australian program delivered only by the RFDS.

Classifications

• Admin / Secretarial / Office Support
• Administration
• Permanent / Full Time

Key points

• Competitive salary + super + tax free benefits up to $18,550
• Join a purpose-driven organisation with a rich and iconic history
• FREE Airport Parking!

Description

The Royal Flying Doctor Service (Queensland Section) (RFDS) Medical Chest Service is unique and vital, with over 1,300 chests located across Queensland. Each chest is stocked with essential medications, pain relief, and first aid supplies, enabling treatment for a wide range of conditions, from infections to emergency care before evacuation.

We have an exciting opportunity for a proactive, self-motivated professional to join our team in a permanent, full-time role. You'll be part of a high-impact service, supported by significant investment and a renewed focus on strengthening a program that’s essential to the life-saving work of the RFDS. 

In this operational leadership position, you’ll oversee task coordination and ensure effective communication with remote customers, key stakeholders, and internal teams while maintaining the highest standards of safety and quality service. 

The role calls for critical thinking, a solid understanding of audits, regulations, and compliance, and sharp attention to detail. Proficiency in Microsoft Excel and Word is essential, along with the ability to produce clear, concise, and objective documentation across all aspects of your work.
  
If you're passionate about improving healthcare access and building strong stakeholder relationships, this is your opportunity to make a real impact in rural and remote Queensland!
  
Key Accountabilities:

• Support the Medical Chest Service Manager in ensuring the efficient and appropriate use of medical chests.
• Liaise with medical chest prescribers and chest holders, including some interpretation of records.
• Promote and advocate for appropriate medical chest use by supporting end users with record keeping and compliance.
• Contribute to maintaining and updating relevant administration training materials, policies, and procedures, as well as developing new policies or procedures where relevant and/or required.
• Maintain awareness of, and ensure application and compliance with, relevant legislation and regulations related to medical chest use.
• Manage the registration, regulation, and training of medication chest holders, escalating issues to the Service Manager as required.
• Identify opportunities to improve cost-effectiveness and work collaboratively to realise these opportunities.
• Day-to-day operational leadership of the medical chest administration team with a commitment to continuous improvement.

To be successful in this role you will meet the following criteria:

• 3-5 years experience in an Administrative role
• Proven experience in team leadership or support – able to mentor, guide, and assist others, with sound judgement to escalate issues when necessary.
• Strong administration and customer service skills – professional phone manner, accurate data entry, effective records management, and keen attention to detail.
• Proficiency in Microsoft Office Suite.
• Ability to work independently with excellent time management, prioritisation, and problem-solving abilities.
• Effective written and verbal communication, with the ability to allocate tasks and engage confidently and clearly.

Why work for us?

At the RFDS, you’ll be driven by purpose not tasks; it's about being part of an organisation where, whatever your role, you make a difference each day to people’s lives.
  
The RFDS is a leader in delivering aeromedical and primary healthcare to remote, rural, and regional communities.  As the RFDS soars towards its 100th year of providing the finest care, in the furthest corner, we have several innovative initiatives on the horizon. With projects in the pipeline, it’s an exciting time to join the RFDS with many new prospects around the corner!

We value our people, and we are passionate about making a difference for people who live, work and travel in remote, rural, and regional Australia. By joining the RFDS, you will have access to the following:

• Be remunerated with a highly competitive salary + super
• Access up to $18,550 tax-free benefits, increasing your take home pay!  
• Work with people who are passionate about our purpose and proud of their contribution
• Comprehensive orientation program including an inspiring tour of our facilities and operations
• Employee Assistance Program - advice for staff and their families (support, nutrition & financial)
• Private health insurance discounts
• Free Airport Parking!
• Access to a full allocation of a newly launched uniform range at no cost
• Our newly launched Fitness Passport (for staff and family members) that provides discounted gym and health center access

Interested? 

For further information regarding this role please contact Deb Frankel, RFDS Talent Acquisition Advisor on 07 3852 7553 or recruitment@rfdsqld.com.au Applications will close by the 9th of May 2025!  So don’t delay!

Successful candidates will be subject to a police check and may be required to undergo a medical assessment and pre-employment drug and alcohol testing. You must possess a valid, unrestricted Australian Driver's Licence.

The RFDS acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land. The RFDS is committed to eliminating all forms of discrimination in the provision of healthcare. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation or gender identity.