• Work for Australia’s most trusted, iconic and reputable charity
• Head of Enablement Compliance role for non-emergency patient transport
• Fix term full time (From July 2025 to April 2027) for maternity leave coverage, salary packaging available


The Organization

Proudly serving Australians since 1928, the Royal Flying Doctor Service (RFDS) provides emergency road, aeromedical and primary health services for people in rural and remote Australia. We believe in creating opportunities, so all Victorians have the choice to access essential primary health care services.

Mobile Patient Care (MPC) offers Non-Emergency Patient Transport primarily in Victoria and New South Wales. We work with a large fleet of ambulances and support our transport services with RFDS aircraft.

MPC provides clinical care for people travelling from home to hospital, hospital to hospital and hospital to home, as well as transport to and from specialist clinics. The Royal Flying Doctor Service (RFDS) is seeking a highly motivated and organised individual to join our MPC team as Head of Enablement and Compliance.

About the Role:

This role is responsible for providing leadership and development, focussing on refinement and management of a forward-looking delivery program. Key responsibilities include overseeing and optimising operations within the Enablement team, such as fleet and assets, stores, rosters and shift-filling, and ensuring alignment with clinical governance standards. The role also involves overseeing the clinical workforce, including their induction, education, annual competency assessments, audits, and overall performance.


Your key responsibilities will include:

- Provide professional leadership to inspire and build staff engagement, fostering capability across key operational functions to achieve high performance and strategic alignment. Responsible for achievement of established business objectives, including the formulation and implementation of local business plans.

 - Lead and facilitate consultation processes, maintaining strong communication and collaboration with internal and external stakeholders to ensure clarity and alignment in decision-making and program implementation.

- Develop and implement policy frameworks within the scope of expertise, ensuring alignment with organisational processes and compliance with relevant regulations and standards.

- Lead or provide support the General Manager of Mobile Patient Care in negotiations with providers to meet service delivery and contractual obligations.

- Support operational continuity through participation in the Duty Manager Roster and demonstrate availability for periodic out-of-hours contact.

- Travel as required to oversee operations, maintain relationships with external stakeholders, and ensure seamless service delivery across regional locations.

- Identify and implement opportunities for innovation and improvement within the business unit, driving efficiency and enhancing service outcomes.


To be successful in this role, you will need:

- Previous experience in Logistics and/or Operations
- Clinical background (desirable)
- Experience in procurement and contracting (desirable)
- Strong organisational and time management skills
- Excellent communication and interpersonal skills

Mandatory vaccination policy:

• The right to live and work in Australia
• Annual Influenza vaccination
• Victorian Drivers Licence
• Willing to undertake and National Police Check
• Willing to hold a working with children check 


If you are passionate about healthcare and want to contribute to a meaningful cause, we encourage you to apply.


The Royal Flying Doctor Service, Victoria, is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from individuals of underrepresented backgrounds to apply, including but not limited to, those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse and LGBTQI communities. Please note all applicants require the right to work in Australia.