About the Royal Flying Doctor Service South Australia & Northern Territory

Australia’s most reputable charity, the Royal Flying Doctor Service (RFDS SA/NT) provides 24-hour emergency, aeromedical and primary health care services to those who live, work and travel in rural and remote Australia. Serving South Australia and the Northern Territory, the team at RFDS SA/NT exists to support happier and healthier Australians no matter where they live, work, or play.

 Our very own Operations Communications Centre (OCC) team connects with the remotest corner of SA/NT every day to turn calls for help into coordinated responses.

 We have a team of operations coordinators working around-the-clock shifts to manage approximately 850 inbound and outbound calls every day (more than 300,000 calls a year) !

About this Opportunity

As our next Operations Coordinator, you will liaise with RFDS SA/NT teams, community first responders, outback stations, our health partners and emergency services to arrange several vital services, from medical assistance to aircraft refuelling requirements, airstrip reports, ambulance confirmations, landing times and so much more!

Reporting directly to the Operations Manager, OCC, you will be the eyes and ears in the background, providing the ever so valuable logistical and communication support to ensure our services are provided as efficiently and effectively as possible.

You will be the heartbeat of communications for RFDS SA/NT, and receive emergency calls, plan, and assign aircraft and crews to emergency retrievals, inter-hospital transfers and remote clinic flights from bases in Adelaide, Alice Springs, and Port Augusta.

This full-time position based at the Port August Airport will work 12-hour shifts on a 24/7 rotating roster, offering a work life balance of 2 day shifts, 2 night shifts followed by 4-6 days off. Casual opportunities are available, but you will be required to undertake 3x months of training working full-time.

About You

You are:

·      An astute communicator via verbal and written methods.

·         Highly organised, reliable, and responsive.

·         A natural problem-solver with an ability to determine priorities & multitask under pressure with minimal guidance.

·         Well versed across the Microsoft Office suite of applications. 

·         Willing to undertake shifts operating within a 24/7 rotating roster, including weekends and public holidays.

Our Benefits

As part of our team, you can expect to be provided with challenging, interesting work and be supported to achieve your best. RFDS SA/NT offers a supportive environment where our people are valued, and professional development is encouraged.

Watch stories about our people, patients and the communities we serve at finestcare.com.au

In addition, we also offer:

·         Relocation assistance package (if applicable).

·         Employee value awards.

·         Learning management system.

·         Employee assistance program

·         Comprehensive orientation program for new starters.

·         Reward and recognition system.

·         6 days paid time dedicated to training and development.

·         6 weeks annual leave per year for full time operations coordinators.

·         Generous annual salary packaging options to reduce your taxable income including:

·           packaging up to $15, 899 of your salary towards loans, rent and bills.

·           packaging of an additional $2,650 of your salary via a meal and entertainment card.

Further Information

To view the Position Description, please click here.

For a confidential discussion about the role, please contact Nikki Johnston, Operations Manager, Operations Communication Centre via 0475 225 993.

For any questions in relation to the recruitment process, please contact the People and Culture team at peopleandculture@flyingdoctor.net

Please note, from 23rd December 2024 – 6th January 2025 there may be delays with replying to queries.

Please specify your availability and employment preference (full-time or casual) in your application.

Applications close at 11:59pm on Monday 6 January 2025.

Please note that we are unable to accept late applications, or applications submitted via email.

RFDS SA/NT has mandatory vaccination requirements. Please contact us if you would like to know more.

Please note, we reserve the right to appoint to the position before the published closing date. Interested applicants are encouraged to submit an application as early as possible!

RFDS SA/NT is an equal opportunity employer that fosters a positive culture and offers a diverse, safe and supportive work environment. Aboriginal and Torres Strait Islander Applicants are encouraged to apply.