About Royal Flying Doctor Service South Australia & Northern Territory (RFDS SA/NT)

Australia’s most trusted charity Royal Flying Doctor Service provides 24-hour emergency aeromedical and primary health care services to those who live, work and travel in rural and remote Australia.

Serving South Australia and the Northern Territory, the team at RFDS SA/NT exists to support happier and healthier Australians no matter where they live, work or play.

Watch stories about our people, patients and the communities we serve at finestcare.com.au

About this Opportunity

Our Darwin Tourist Facility provides an opportunity for the public to learn about the history, staff, and patients of the Royal Flying Doctor Service and their heroic stories, in a technology driven and interactive environment.

Reporting to the Tourism Manager NT, the Tourist Facility Manager is responsible for the achievement of annual admissions and operating revenue (net profit) targets set for the Darwin RFDS Tourist Facility, including the development and stewardship of the overall marketing and retail business plans for the Facility and their implementation by Tourist Facility staff. 

This integral role specifically involves:

• Effective and efficient operation of the Darwin Tourist Facility.
• Meeting set KPI targets in consultation with the Tourism Manager NT.
• Development and stewardship of digital and retail business plans and their implementation by Tourist Facility staff.
• Supervision of Tourist Facility staff, meeting mandatory training requirements, and the maintaining of appropriate staffing levels through rostering and recruitment;
• Enhancing and protecting the RFDS brand, image and reputation throughout Darwin and the Top End, and aid planning, preparation and facilitation of approved RFDS fundraising activities.

About You

You are:
• Excellent with customer service, communication, and interpersonal skills.
• Professionally presented with a strong business networking capability.
• Able to work effectively and maintain strong relationships with a diverse range of people within the community.
• Able to deliver professional, effective presentations to corporate and community audiences.

To be considered for the role you require:
• Tertiary qualifications in Business, Tourism, Project Management, or Marketing, or significant relevant industry experience.
• Proven track record in sales and marketing in the tourism sector.
• Proven ability in staff supervision, leadership, and training in a fast-paced business.
• Sound public relations experience, including confidence in public speaking to large audiences.
• Business administration skills, and budget experience.
• Computer literacy skills including Microsoft Office – Word, Excel and Outlook.

Our Benefits

As part of our team, you can expect to be provided with challenging, interesting work and be supported to achieve your best. RFDS SA/NT offers a supportive environment where our people are valued, and professional development is encouraged.

In addition, we also offer:

• Free onsite parking
• Reward and Recognition program
• Employee Assistance Program
• Employee Values Awards
• Comprehensive orientation program for new starters
• Learning management system, and;
• Generous annual salary packaging options to reduce your taxable income including:
• Salary packaging up to $15,899 per year towards loans, rent and bills.
• Salary packaging of an additional $2,650 per year towards a Meal and Entertainment Card.

Further Information

To view the Position Description, please click here.

For a confidential discussion in relation to the position, please contact Bek Garrett, Tourism Manager NT via 0429 870 117.

For a confidential discussion in relation to the recruitment process, please contact Emma Rudd, People and Culture Coordinator via 0439 358 595.

Applications close at 11:59pm on Monday 16 September 2024.

Please note that we are unable to accept late applications, or applications submitted via email.

Please note that as part of RFDS SA/NT recruitment process, you may be subject to several pre-employment checks, including a national police clearance, Working with Children Clearance and drug and alcohol test. Please contact us if you would like to know more.

Please note, we reserve the right to appoint to the position before the published closing date. Interested applicants are encouraged to submit an application as early as possible!

The Royal Flying Doctor Service is an equal opportunity employer that fosters a positive culture and offers a diverse, safe and supportive work environment. Aboriginal and Torres Strait Islander Applicants are encouraged to apply.