The RFDS (Queensland Section) Operations Control Centre (OCC) celebrates its second year of success.
The OCC has become essential in managing our operations. Staffed around the clock by experts in fields as diverse as nursing and engineering, the team provides support to frontline clinical crews across the state with a proactive and coordinated approach to operations.
The constant stream of real-time data from bases, aircraft, and personnel enables the team to make informed decisions efficiently and effectively.
This data-driven approach ensures that decisions are based on the most current and relevant information available.
It also enables them to meet their goal of delivering the best possible care to the people who rely on the Service.
The OCC was implemented to replace a single decision-maker model and has become a robust, multi-person team, greatly enhancing operational stability and reducing risks.
This year saw the addition of a new role within the OCC, the rostering and scheduling officers.
This role further centralises decision-making and support, by assisting senior base pilots and the flight standards manager with scheduling training events and developing effective rosters to enhance efficiency across operations.
Looking ahead, RFDS is developing the OCC 2.0 platforms, which will significantly enhance our current systems for forward planning and data management.
This extensive project is on schedule for completion and rollout by late 2024. In addition, we will soon install a VHF base station in the OCC to better support flight crews.
This upgrade will allow crews to communicate with the OCC during flights into and out of Brisbane for real-time updates such as ETAs and requests. We will also provide a dedicated VHF channel for these communications.
These advancements highlight our commitment to enhancing operational efficiency, ensuring we continue to provide exceptional support to our operational crews and uphold our mission of connecting regional, rural and remote communities with the finest healthcare and aeromedical services.
