North Queensland Urgent After Hours Telehealth

RFDS is now offering urgent after hours GP telehealth to rural, remote, and regional patients in the Northern Queensland Primary Health Network (NQPHN) region who would present to emergency departments. This service has been made possible by funding from NQPHN.

Phone number:  1300 697 622

Hours of operation:

Monday - Friday: 6pm-11pm
Saturday: 1pm-12am
Sundays and Public Holidays: 24 hours

The upcoming public holidays for Queensland are: 

• Good Friday - Friday 29 March
• Easter Saturday - Saturday 30 March
• Easter Sunday - Sunday 31 March
• Easter Monday - Monday 1 April
• Anzac Day - Thursday 25 April 
• Labour Day - Monday 6 May 
• King's Birthday - Monday 7 October
• Christmas Day - Wednesday 25 December 
• Boxing Day - Thursday 26 December 

Medical Criteria to call:

Urgent after-hours care only that would otherwise go to the Emergency Department at night.

Care that can’t wait until 0800am the following day.

Geographical Criteria:

Rural, remote and regional centres only.
Excludes:

• Major Centres
• Cairns City and surrounds
• Townsville City and surrounds
• Mackay City and surrounds
• Places with existing GPs and after-hours services.
  

Services we don’t provide:

Calls of a non-urgent or convenient nature, such as routine script repeats, or conditions that can be seen appropriately the following day, will be referred back to the patients treating general practitioner or appropriate health practitioner to be actioned at an appropriate in hours time frame.

We don't provide:

• Medical certificates
• Repeat scripts
• Referrals
• Results
• Pathology requests